Return Policy

1. How to request a return

To make a return request, please contact our customer service at the following address:

Email: noryalybloom@gmail.com

Please include the following in your message:
• Your order number
• The product name
• The reason for the return

Our team will guide you through the process and provide you with the necessary instructions if your request is approved.

2. Important information

Any return sent to an address other than the one communicated by our customer service will not be accepted.

Please do not return an item without prior confirmation, otherwise your return may be refused.

3. Return eligibility conditions

Returns are accepted for eligible items purchased directly from the Noryaly Bloom website, operated by the company Noryaly Bloom, located at 47 rue Vivienne, 75002 Paris, under the following conditions:

• The return request must be made within 30 days of receiving the order
• Items must be unworn, unused, and unwashed
• Items must be returned in their original packaging
• Items must show no signs of wear, damage, or alteration

Return shipping costs are the responsibility of the customer, unless the item is deemed defective or incorrect.

Once the return is received and validated, the refund will be processed within 5 to 7 business days.

4. Return fees and exceptions

Return fees may be covered in the following cases:

• Damaged or defective item affecting its functionality
• Incomplete order
• Incorrect item, size, or color

For these situations, the customer must contact customer service within 7 days of receiving the order.

5. Refunds

Refunds only cover the price of the product(s).

Please note:
• Initial shipping costs are non-refundable
• Express or international shipping costs are non-refundable
• Refunds are processed via the original payment method

6. Non-returnable items and final sales

Items purchased with:
• A promotional code
• An automatic discount
• A special offer
• A promotion
• A "Final Sale" mention

are considered final sales.

These items:
• Are not eligible for returns, exchanges, or refunds
• Are sold as is
• Cannot be returned once the order is confirmed

This provision does not limit the consumer's legal rights. If a sale item or final sale item is defective or non-compliant, it will be handled in accordance with applicable laws.

7. Contact

For any questions regarding this Returns and Refunds Policy:

By placing an order on the Noryaly Bloom website, you acknowledge that you have read and accepted this Returns and Refunds Policy.

The company Noryaly Bloom, located at 47 rue Vivienne, 75002 Paris, reserves the right to modify this policy at any time. Any updates will be published on the website.